Hearing from a children’s aid society can be a confusing and stressful experience. Many parents and caregivers don’t know what to expect, what their rights are, or how serious the situation might be.
In Toronto, child protection investigations are carried out by agencies like the Children’s Aid Society of Toronto, the Catholic Children’s Aid Society, and others. When someone reports a concern about a child’s safety or well-being, these agencies are legally required to investigate.
At Sudano Law, we support families through every stage of the child protection process. If you’ve been contacted by a children’s aid worker, here’s what you can expect and how we can help.
Why a Child Protection Investigation Happens
Children’s aid societies in Ontario are responsible for investigating any situation where a child may be at risk. Reports can come from a wide range of people — including teachers, doctors, neighbours, or concerned community members. Once a report is made, the agency must assess whether the child is in need of protection under Ontario’s Child, Youth and Family Services Act.
Common reasons for investigations include:
- Physical, emotional, or sexual harm
- Concerns about neglect or unmet basic needs
- Exposure to domestic violence
- Substance use or mental health issues in the home
- Unsafe living conditions or inadequate supervision
What to Expect During the Investigation
After receiving a report, the children’s aid society will begin an investigation. Most investigations are completed within 30 days, although some may take longer depending on the complexity of the case.
You can expect the following steps:
- First contact
A CAS worker may reach out by phone or visit your home. They will usually want to speak with you and your child, and may ask to speak with your child alone depending on their age. - Interviews and assessment
The worker will assess the child’s safety by asking about routines, relationships, and the concerns raised in the report. They may also speak with others involved in your child’s life, such as teachers, doctors, or extended family members. - Review and outcome
Once the agency has gathered enough information, they’ll decide whether the child is in need of protection. In many cases, no further action is taken and the file is closed. In others, the agency might offer voluntary services or, in more serious situations, ask a court to get involved.
Your Rights During the Process
As a parent or caregiver, you have the right to speak with a lawyer at any point during the investigation.
We encourage you to reach out as soon as possible if you are contacted by a children’s aid society. Early legal advice can help you understand what’s happening and take steps to avoid misunderstandings or escalation.
How We Help at Sudano Law
At Sudano Law, we represent parents and caregivers in Toronto and the surrounding area who are involved in child protection matters. We’ve worked on both straightforward and complex cases, and we understand how emotional and uncertain this process can feel.
We’re here to help you understand your rights, communicate clearly with the agency, and protect your role in your child’s life. Whether the matter stays at the investigation stage or moves to court, we provide steady and informed legal support every step of the way.
Speak With a Toronto Family Lawyer
If you’re involved in a child protection investigation, you don’t have to go through it alone. We’re here to listen, help you understand your options, and work toward a solution that protects your family.
Contact Sudano Law today to speak with a Toronto family lawyer and schedule a confidential consultation.
